Online Help

Guiding you through any questions you may have. Switching to Continental Telecom
Faults
Invoices
Payments
Other services
Moving Premises
Line Transfer

Switching to Continental Telecom

Answer: We will contact your existing telecom provider and request a transfer of your service. We will send you a welcome pack containing a copy of your contract and informing you that the transfer is taking place and your right to cancel within ten working days. Your existing supplier will also write to you informing you that you are cancelling your service with them. Join Now.
Answer: NO. Your service and phone number will remain the same. Switching to Continental Telecom is easy and safe.
Answer: Continental Telecom will invoice you shortly after the transfer has taken place. Your previous supplier will also send you a final bill. Plesae feel free to contact us if you have any more questions.
Answer: You should contact your previous supplier up to the transfer date. After the transfer has completed you should contact Continental Telecom. Please visit our Contact Us page.

Faults

Answer: You should contact Continental Telecom. Please visit our Contact Us page.
Answer: Your phone line remains part of the BT Openreach™ network and BT Openreach™ engineers will repair your fault.
Answer: This varies greatly depending on the nature of the fault, location and engineering availability in the area. Our commitment time is 72 working hours for standard lines. This is the same timescale as a BT™ customer is offered.
Answer: Yes, there are 48hrs and 24hrs packages available - feel free to contact our agent for advice.

Invoices

Answer: Continental Telecom invoices monthly which most of our customers find easier to manage than quarterly bills.
Answer: The first invoice will include charges for part of the month during which your line transferred to Continental Telecom and the next month.
Answer: Yes. You will receive one simple bill every month (via web billing or paper billing). Feel free to Contact Us for more information.

Payments

Answer: Continental Telecom only accepts payment by Direct Debit. Please refer to our Direct Debit Guarantee. You can also make payments over the phone using a debit/credit card. We are available on Monday to Friday between 9.00 am to 6.00 pm.

Other Services

Answer: Continental Telecom offers a range of network features than can be added to your phone line. Please Contact Us for more information.
Answer: Yes. Continental Telecom can install new lines. The cost is £109.99 + vat per line and it takes approximately two weeks. Feel free to Contact Us for more information.

Moving Premises

Answer: Please contract Continental Telecom 1 month before the move and two weeks at the latest to advise us of details of your move. Feel free to Contact Us for more information.
Answer: If you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. Feel free to Contact Us for more information.
Answer: There are two options should you not be able to retain your number: Caller Redirect is a recorded message prompting people to your new number. This costs £10.00 per month. Remote Call Forwarding is a diversion to your new number. This costs £20 per month and the cost of the diverted calls. Feel free to Contact Us for more information.
Answer: The cost to transfer your number to a new line at your new premises is £109.99 + VAT. Feel free to Contact Us for more information.

Line Transfer

Answer: If you are a cable phone customer (with NTL™ or Telewest™, for example) or if your telephone number has been ‘ceased’, we are unable to transfer your line. We transfer only BT™ landlines. Note that you can have a contract with Bulldog™, Talk Talk™, NTL™... and have BT™ landlines. To test if you have a BT™ line please dial 17070 from your phone. If it is a BT™ line, you will have your number read back to you automatically. If you need help, feel free to Contact Us. Nevertheless if your landline is not in Openreach, you can order by phone a new line at 0208 392 1664
Answer: If you have digital or ISDN lines and your calls are routed through BT™, you can transfer your calls to Continental Telecom; however the line rental will still remain with BT™. If you need help, feel free Contact Us.
Answer: If you have a switchboard or a PBX System or a Versatility System and your calls are routed through BT™, you can transfer your line rental calls to Continental Telecom; however the maintenance of your PBX or Versatility system will remain with BT™ or whichever company you currently have a maintenance contract with. If you need help, feel free to Contact Us.
Answer: “In contract” means that a telecom provider has activated a telephone line for you and you have agreed to enter into contract with them for 3 months or more. If you are still in the contracted period, you have to pay cancellation fee to switch to Continental Telecom. If you are not in contract, then we can request to take the line over which will be hassle free on your behalf. Feel freeContact Usfor more information.