Online Help
Guiding you through any questions you may have.
Switching to Continental Telecom
Faults
Invoices
Payments
Other services
Moving Premises
Line Transfer
Switching to Continental Telecom
Answer: We will contact your existing telecom provider
and request a transfer of your service. We will send you a welcome pack containing
a copy of your contract and informing you that the transfer is taking place and
your right to cancel within ten working days. Your existing supplier will also write
to you informing you that you are cancelling your service with them.
Join Now.
Answer: NO. Your service and phone number will remain
the same. Switching to Continental Telecom is easy and safe.
Answer: Continental Telecom will invoice you shortly
after the transfer has taken place. Your previous supplier will also send you a
final bill. Plesae feel free to
contact us
if you have any more questions.
Answer: You should contact your previous supplier
up to the transfer date. After the transfer has completed you should contact Continental
Telecom. Please visit our
Contact Us page.
Faults
Answer: You should contact Continental Telecom.
Please visit our
Contact Us page.
Answer: Your phone line remains part of the BT Openreach™
network and BT Openreach™ engineers will repair your fault.
Answer: This varies greatly depending on the nature
of the fault, location and engineering availability in the area. Our commitment
time is 72 working hours for standard lines. This is the same timescale as a BT™
customer is offered.
Answer: Yes, there are 48hrs and 24hrs packages
available - feel free to
contact our agent
for advice.
Invoices
Answer: Continental Telecom invoices monthly which
most of our customers find easier to manage than quarterly bills.
Answer: The first invoice will include charges for
part of the month during which your line transferred to Continental Telecom and
the next month.
Answer: Yes. You will receive one simple bill every
month (via email or paper format). Feel free to
Contact
Us for more information.
Payments
Answer: Continental Telecom only accepts payment
by Direct Debit. Please refer to our
Direct Debit Guarantee. You can also make payments over the phone using
a debit/credit card. We are available on Monday to Friday between 9.00 am to 5.00
pm.
Other Services
Answer: Continental Telecom offers a range of network
features than can be added to your phone line. Please
Contact Us for more information.
Answer: Yes. Continental Telecom can install new
lines. The cost is £109.99 + vat per line and it takes approximately two weeks.
Feel free to
Contact Us for more information.
Moving Premises
Answer: Please contract Continental Telecom 1 month
before the move and two weeks at the latest to advise us of details of your move.
Feel free to
Contact Us for more information.
Answer: If you are moving within the area covered
by your existing telephone exchange, you should be able to take your existing number.
Feel free to
Contact Us for more information.
Answer: There are two options should you not be
able to retain your number: Caller Redirect is a recorded message prompting people
to your new number. This costs £10.00 per month. Remote Call Forwarding is a diversion
to your new number. This costs £20 per month and the cost of the diverted calls.
Feel free to
Contact Us for more information.
Answer: The cost to transfer your number to a new
line at your new premises is £109.99 + VAT. Feel free to
Contact Us for more information.
Line Transfer
Answer: If you are a cable phone customer (with
NTL™ or Telewest™, for example) or if your telephone number has been ‘ceased’, we
are unable to transfer your line. We transfer only BT™ landlines. Note that you
can have a contract with Bulldog™, Talk Talk™, NTL™... and have BT™ landlines. To
test if you have a BT™ line please dial 17070 from your phone. If it is a BT™ line,
you will have your number read back to you automatically. If you need help, feel
free to
Contact Us. Nevertheless if your landline
is not in Openreach, you can order by phone a new line at 0871 288 6969.
Answer: If you have digital or ISDN lines and your
calls are routed through BT™, you can transfer your calls to Continental Telecom;
however the line rental will still remain with BT™. If you need help, feel free
Contact Us.
Answer: If you have a switchboard or a PBX System
or a Versatility System and your calls are routed through BT™, you can transfer
your line rental calls to Continental Telecom; however the maintenance of your PBX
or Versatility system will remain with BT™ or whichever company you currently have
a maintenance contract with. If you need help, feel free to
Contact Us.
Answer: “In contract” means that a telecom provider
has activated a telephone line for you and you have agreed to enter into contract
with them for 3 months or more. If you are still in the contracted period, you have
to pay cancellation fee to switch to Continental Telecom. If you are not in contract,
then we can request to take the line over which will be hassle free on your behalf.
Feel free
Contact Usfor more information.